Terms of Use

Effective Date: July 27, 2026
Last Updated: July 27, 2026

These Terms of Use (“Terms”) govern your access to and use of the Reinfera website, applications, workflows, and related services (collectively, the “Services”). By accessing or using the Services, you agree to these Terms.

If you do not agree to these Terms, do not use the Services.

Our collection and use of personal information is described in our Privacy Policy, which is incorporated by reference into these Terms.

1. About Reinfera

Reinfera provides AI-assisted workflow and operations software for service businesses. The Services may help customers capture inquiries, organize follow-through, review drafts, and manage recurring operational work such as payments, participation, deadlines, events, and customer communications.

The Services may integrate with third-party systems you authorize, including Google Workspace and other supported business tools, messaging providers, and payment-related services.

Reinfera is software for business operations. It is not a law firm, accounting firm, payment processor of record (except where a third-party payment provider is used under that provider's terms), or a substitute for professional advice.

2. Eligibility and Authority

You may use the Services only if you are legally able to enter into a binding agreement and are not barred from using the Services under applicable law.

If you use the Services on behalf of an organization, you represent that you have authority to bind that organization to these Terms. In that case, “you” refers to that organization.

The Services are offered to businesses and authorized adult users. They are not directed to children under 13.

3. Accounts and Access

Certain features require an account.

You are responsible for:

Maintaining the confidentiality of your credentials
All activity under your account
Ensuring that users you authorize comply with these Terms
Providing accurate account and business information and keeping it updated
Promptly notifying Reinfera if you suspect unauthorized access to your account

We may refuse registration, suspend access, or reclaim usernames or studio identifiers when reasonably necessary to protect the Services or other users.

4. Customer Content and Your Responsibilities

You or your organization may submit, connect, or make accessible information through the Services, including operational records, spreadsheets, documents, communications, templates, settings, and related materials (“Customer Content”).

You retain ownership of Customer Content, subject to the rights granted in these Terms.

You grant Reinfera a limited license to host, process, transmit, display, and otherwise use Customer Content solely as needed to provide, maintain, secure, and improve the Services, and as otherwise described in the Privacy Policy.

You represent and warrant that:

You have all rights, notices, permissions, and legal bases required to provide Customer Content to Reinfera and to authorize the processing described in these Terms
Your use of the Services, including any communications sent through the Services, complies with applicable law and your agreements with third parties
You will not submit or connect information that you are not authorized to process

Business customers are responsible for privacy notices, consents, and requests from their own customers, employees, students, members, prospects, or other individuals, as described in the Privacy Policy.

5. Third-Party Integrations

Reinfera may integrate with third-party services such as Google Workspace, email and messaging providers, payment providers, hosting providers, and other business systems.

When you connect a third-party account, you authorize Reinfera to access and process data permitted by the authorization you approve, as needed to provide the selected features.

Your use of third-party services remains subject to their terms and privacy policies. Reinfera does not control those services and is not responsible for their availability, security, or practices, except as required by applicable law or Google's applicable requirements for Google user data.

You may disconnect integrations where the product provides that option, or revoke access through the third-party provider. Revoking access may limit or disable related features.

6. AI-Assisted Features, Workflows, and Review

Some features use artificial intelligence or automated processing to analyze authorized business information and prepare outputs such as:

Summaries and analyses
Suggested next steps and recommendations
Draft communications
Alerts, checklists, and review items
Supporting artifacts

AI-generated and automated outputs may be incomplete, outdated, or incorrect. You are responsible for reviewing outputs and deciding whether and how to use them, including before sending communications or taking other consequential external actions.

Unless a specific feature clearly states otherwise, Reinfera is designed around owner or authorized-user review before consequential external action is taken. The availability of automated actions may differ by product feature and workflow. Where an automated action is supported, it must be expressly enabled and configured by an authorized user.

Workflow names, labels, and vertical terminology may vary by product configuration. Those labels do not change your obligations under these Terms.

7. Communications Features

Where enabled, the Services may help prepare or deliver email, messaging, or other communications using channels you configure (for example, your connected email or messaging provider).

You are responsible for:

The content of communications you approve or send
Compliance with applicable messaging, telemarketing, privacy, and consumer-protection laws
Honoring unsubscribe, opt-out, and similar requests required by law or your policies
Ensuring recipients expect or lawfully may receive the communications you send

Messages may appear to come from your business identity rather than from Reinfera, depending on configuration. Reinfera does not guarantee delivery by third-party carriers or providers.

8. Acceptable Use

You may not use the Services to:

Violate applicable laws or regulations
Infringe intellectual property, privacy, or other rights
Access, use, or disclose data you are not authorized to process
Send unlawful, deceptive, harassing, or unsolicited communications
Introduce malware or attempt to compromise security
Interfere with or disrupt the Services or other users
Reverse engineer, decompile, or attempt to extract source code except where prohibited restrictions are not allowed by law
Resell, sublicense, or provide the Services to third parties except as expressly permitted in writing
Probe, scan, or test the vulnerability of the Services without Reinfera's prior written authorization
Use the Services to train competing models or products using Reinfera outputs in violation of these Terms or applicable law

9. Intellectual Property

Reinfera and its licensors retain all rights in the Services, including software, design, documentation, trademarks, and underlying technology.

Subject to these Terms, Reinfera grants you a limited, non-exclusive, non-transferable right to access and use the Services for your internal business operations during your subscription or authorized access period.

Feedback you provide about the Services may be used by Reinfera without obligation to you.

10. Fees and Trials

Some Services may require payment. If you purchase a subscription or paid feature, you agree to pay the applicable fees and taxes.

Fees, billing cycles, and commercial terms may be set out in an order form, pricing page, invoice, or separate commercial agreement. If there is a conflict between those commercial terms and these Terms on fees, the commercial terms control for that subject.

Failure to pay may result in suspension or termination of paid features. Unless otherwise stated, fees are non-refundable except where required by law.

Early-access, pilot, or trial access may be offered at Reinfera's discretion and may be modified or ended with notice.

11. Service Availability and Changes

Reinfera strives to maintain reliable service but does not guarantee uninterrupted or error-free availability. The Services depend in part on third-party infrastructure and connected systems you authorize.

We may modify, suspend, or discontinue features, including to improve security, reliability, or compliance. Where a change materially reduces core paid functionality, we will provide reasonable notice when practical.

12. Confidentiality

Each party may receive non-public information from the other that is marked confidential or that a reasonable person would understand to be confidential. The receiving party will use that information only to perform under these Terms and will protect it with reasonable care.

Confidentiality obligations do not apply to information that is or becomes public through no fault of the receiving party, was already known without confidentiality duty, is independently developed, or is rightfully received from a third party without duty.

13. Disclaimer of Warranties

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” REINFERA DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

Without limiting the foregoing, Reinfera does not warrant that:

The Services will be uninterrupted, secure, or error-free
AI-generated or automated outputs will be accurate or complete
Connected third-party services will remain available or compatible
The Services will meet your specific business, legal, or compliance requirements

14. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, REINFERA WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, GOODWILL, DATA, OR BUSINESS INTERRUPTION, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, REINFERA'S TOTAL LIABILITY ARISING OUT OF OR RELATED TO THE SERVICES OR THESE TERMS WILL NOT EXCEED THE AMOUNTS PAID BY YOU TO REINFERA FOR THE SERVICES DURING THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO LIABILITY. IF YOU HAVE NOT PAID FEES, REINFERA'S TOTAL LIABILITY WILL NOT EXCEED ONE HUNDRED U.S. DOLLARS (US $100).

Some jurisdictions do not allow certain limitations; in those cases, the limitations apply to the fullest extent permitted.

15. Indemnification

You will defend, indemnify, and hold harmless Reinfera and its affiliates, officers, directors, employees, and agents from and against claims, damages, losses, liabilities, and expenses (including reasonable attorneys' fees) arising out of or related to:

Your Customer Content
Your use of the Services in violation of these Terms or applicable law
Communications you approve, send, or cause to be sent through the Services
Your connected third-party accounts or instructions to Reinfera

16. Suspension and Termination

You may stop using the Services at any time. You may also request account closure by contacting us.

We may suspend or terminate access immediately if you violate these Terms, if required by law, or if continued use creates security, legal, or operational risk.

Upon termination, your right to access the Services ends. Provisions that by their nature should survive (including ownership, confidentiality, disclaimers, limitations of liability, indemnification, and governing law) will survive.

Retention and deletion of information after termination are described in the Privacy Policy.

17. Changes to These Terms

We may update these Terms to reflect changes in the Services, law, or business practices. When we do, we will update the “Last Updated” date above and post the revised Terms on this page.

If changes are material, we will provide additional notice where required by law or where we otherwise determine notice is appropriate. Continued use of the Services after the updated Terms become effective constitutes acceptance, except where applicable law requires a different process.

18. Governing Law and Disputes

These Terms are governed by the laws of the State of California, excluding conflict-of-law rules.

Except where prohibited by law, exclusive venue for disputes arising out of or relating to these Terms or the Services will be the state or federal courts located in California, and you consent to personal jurisdiction there.

Before filing a claim, you agree to attempt to resolve the dispute informally by contacting legal@reinfera.com and allowing a reasonable time for response.

19. Miscellaneous

These Terms, together with the Privacy Policy and any applicable order form or commercial agreement, are the entire agreement between you and Reinfera regarding the Services and supersede conflicting prior or contemporaneous agreements on the same subject.

If any provision is held unenforceable, the remaining provisions remain in effect. Failure to enforce a provision is not a waiver. You may not assign these Terms without Reinfera's prior written consent; Reinfera may assign them in connection with a merger, acquisition, or sale of assets.

Notices to Reinfera may be sent to legal@reinfera.com. Notices to you may be sent to the email associated with your account or posted in the Services.

20. Contact

For questions about these Terms, contact:

Reinfera Legal
Email: legal@reinfera.com
Website: reinfera.com

For privacy requests, contact privacy@reinfera.com. For security concerns, contact security@reinfera.com.